YA KUN KAYA TOAST CASE STUDY

We use cookies to give you the best experience possible. The emphasis on good attitude and character in the selection of outlet staff has helped Ya Kun build a pool of hardworking and committed workers. Accessed May 23, A good attitude and commitment are two important attributes that Ya Kun looks for in its job applicants. During this process, the employer hopes to determine whether or not the applicant is suitable for the job by looking at their experience and academy level. Applicants go through two rounds of interviews—one with the senior area manager and one with the operations manager. In order to obtain reliable information on these two attributes, managers of Ya Kun may:.

Some applicants are unwilling to work shifts, making it difficult for Ya Kun to hire them: Ya Kun has a family-style work environment and an established “promotion-from-within” policy. Forecasting the manpower needs of Ya Kun. In this method, the personnel may use two related variables to indicate the relation between the two such as sales volume and number of employee. In order to obtain reliable information on these two attributes, managers of Ya Kun may:. Computerized forecasting also is one way that can be used to forecast their need of manpower. A good attitude and commitment are two important attributes that Ya Kun looks for in its job applicants.

ya kun kaya toast case study

Going the Extra Smile for Mediacorp. In this method, the forecasting would be based on the historical ratio between some causal factor like sales volume and the number of employee required such salespeople. Forecasting the manpower needs of Ya Kun. Less involved with the operations of each individual outlet, Adrin Loi now focuses more on the big picture — continuously finding better ways to manage and grow the business, and ensuring job security and fair treatment of his staff.

Document Management Maya Simple with Canon. The organization could either recruit full- timers or part timers. During the question and answer session the applicant will be ask to imagine caee situation and respond base on it.

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Ya Kun has a family-style work environment and an established “promotion-from-within” policy. Ya Kun could also use situational interview questions. Ya Kun was founded in by Loi Ah Koon, as a coffee shop that served coffee, tea, eggs, and iun.

Ya Kun International moved to Singapore inwhere it now has 32 outlets, and has 27 franchise outlets in other parts of Asia. Other desirable qualities include integrity, diligence, and honesty.

Ya Kun Kaya Toast – Adrin Loi (Part 2: The Reality)

With programs like these, employers can more accurately estimate how many employee that they need to projected productivity and sales. In this case, Ya Kun need more employee because they need more salespeople to run the business in each of their outlets. Your Answer is very helpful for Us Thank you a lot! Ya Kun believes that if an toqst is committed and willing to learn, otast necessary skills to excel in the job can easily be taught. The answers given by the applicant can be used to predict their future performance in similar situations.

ya kun kaya toast case study

If these two factors are related, then the points will tend to fall along straight line then the personnel can forecast the need of new recruitment.

Also, the majority of the outlet staff are Singaporeans, with a small proportion from Malaysia and China. What suggestions would you make to Ya Kun to improve its recruiting processes? Leave your email and we will send you an example after 24 hours Most of the outlet staff are full-time workers, with some part-time staff hired to complement the full-time staff when they go on vacation ua become ill.

A good attitude and commitment are two important attributes that Ya Kun looks for in its job applicants. Embracing Service Excellence with Canon.

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Sorry, but copying text is forbidden on this website. In Part Two of our Shudy Big segment with Adrin Loi, we also learn about the importance of having a good match between franchisee and franchisor to safeguard quality consistency and brand integrity, plus the challenge of localising the Ya Kun Kaya Toast menu so as to suit international taste buds while still staying true to the brand.

The Reality From helping alongside his dad when Ya Kun Kaya Toast first began as a coffee stall at Lau Pa Sat market way back inwe find out from executive chairman Adrin Loi how his role has changed now that it has grown to become a regional brand. Sorry, but copying text is not allowed on this site.

Is a job interview an effective method to assess these two attributes? What are the advantages and disadvantages of Ya Kun’s hiring part-time workers?

Another method we can use is scatter plot to forecast their manpower. They looked their past performance of sales, productivity and so on to estimate their employee also because if their performance goes beyond their expectation like Ya kun that have many outlets throughout the world, they may required more employee either full time or part-time.

ya kun kaya toast case study

Hi, I am Sara from Studymoose Hi there, would you like to get such a paper? Is a job interview an effective method to assess these two attributes? If you need this or any other sample, we can send it to you via email.

Toasst outlet has about 10 staff working each of the two shifts. The sales volume for Ya Kun also one ua the factor that Ya Kun need to recruit employee.