UTILITYWISE CASE STUDY

Have we answered your questions? Who else uses CustomerSure? We need to be proactive and move quickly if ever we receive a complaint. What results have you achieved? Above all we have to act on the feedback we receive so that customers can see that we listen and that we care enough to take action on what they tell us.

They’ve helped us shape when, how and in what format we contact our customers, and how best to respond when they call us. Above all we have to act on the feedback we receive so that customers can see that we listen and that we care enough to take action on what they tell us. Have a clear idea of what you’re trying to achieve. We’re an experienced team and because we’re all experienced we know that keeping satisfaction high means:. What challenges were you facing? But the team is experienced and they also know that only happy customers keep renewal rates high. We’re growing fast but in a competitive market we can only continue to grow if we retain customers and increase our renewal rates.

We like the clear dashboards and we’re extending our use of the system to break out the data within teams as well as measuring our overall performance. How did CustomerSure help? What challenges were you facing? We weren’t using anything else previously and we got feedback up and running pretty much straight away. What advice would you give someone about customer feedback?

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We chose CustomerSure because it was recommended to us. Utilitywise offers businesses a better way to buy and manage their energy and utility services.

We feel we’re much more proactive to customer needs. They’ve embraced the Net Promoter Score methodology and they chose CustomerSure software to measure their performance and improve utilitywisr satisfaction.

Helping people use feedback better is what gets us out of bed on a morning. It’s a young, fast-growing company. But the team is experienced and they also know that only happy customers keep renewal rates high.

We’re an experienced team and because we’re all experienced we know that keeping satisfaction utilitwise means: We manage their energy needs from procurement to account management. Have a clear idea of what you’re trying to achieve.

utilitywise case study

What results have you achieved? Walking round the office it feels busy and you get a strong sense that everyone is determined to do their best for customers. We use Net Promoter Score to measure our progress and in the first three months we increased our Net Promoter Score from 38 to We interviewed Suzy Rand, Operations Manager. Tell us about Utilitywise We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses ytilitywise all sectors to save time, effort and money.

Above all we have to act on the feedback we receive so that customers can see that we listen and that we care enough to take action on what they tell utilitydise. Our consultants take pride in getting good feedback and they find the comments are very helpful for personal development.

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utilitywise case study

Request a demo or Schedule a call. Have we answered your questions? Utilitywise increase their Net Promoter Score from 38 to 63 in three months. We need to be proactive and move quickly if ever we receive a complaint.

Utilitywise | Case Studies | CustomerSure

Who else uses CustomerSure? The customer comments that we receive are incredibly useful. That means we have to be top of the league in customer satisfaction. Since their public listing sales growth is a key focus.

Utilitywise increase their Net Promoter Score from 38 to 63 in three months.

Be aware of who you’re sending satisfaction surveys to and see it from their point of view. We have to collect feedback to make sure we understand what’s important to customers and how well we’re doing. Don’t overload the customer with questions as it becomes tedious and overwhelming. What word or words sums up your experience of CustomerSure? People like working at Utilitywise.