ORACLE CC&B CASE STUDY

Increasing regulations added to the complexity. It also engages customers more effectively through customized offers. Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer. This will also allow utility companies to align and synchronize their operations to optimize returns on innovation and investments. Type in a topic service or offering and then hit Enter to search Common Searches: They require instant, digital gratification and organizations — regardless of industry — are challenged to shift strategies to accommodate these requests.

The ISON Utilities practice helps water, gas and electricity, chilled water and sewage service provider utilities leverage automation and analytics to transform operations and reduce cost to serve customers. Learn More Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business. Type in a topic service or offering and then hit Enter to search. Home Enterprise Solutions Oracle Utilities. Our digital solutions refine actionable insights from enterprise assets, smart devices, smart meters and business processes.

Our digital solutions refine actionable insights from enterprise assets, smart devices, smart meters and business processes. ISON through its vast experience in implementation of mission critical applications has benefited large and medium sized utility customers to enhance customer service using latest technology trends and ultimately help utilities achieve operational excellence in customer service.

The knowledge and experience drawn from years in the operations of Utility Companies in the GCC Region, allows a more organized and integrated approach to activities involving Customer Relations, Billing and Collections, Meter and Workforce Management and places oraccle into an advantageous position and brings additional benefit to its customers in terms of implementation of industry best practice.

oracle cc&b case study

The utility, known throughout the industry for its high-quality water and engineering innovation, saw an opportunity to increase its customer satisfaction and drive its competitive advantage.

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Oracle Utilities solutions enable utility to cut billing process by more than 80 percent.

Oracle Utilities

The ISON Utilities practice helps water, gas and electricity, chilled water and sewage service provider utilities leverage automation and analytics to transform operations and reduce cost to serve customers. Working to reshape business models, modernize products and enhance customer experiences to orale growth.

About Oracle Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. Cf&b has experience in implementing most comprehensive applications and business processes to empower utility business transformation. The need for digitalization is further augmented due to tighter regulations governing customer service, climate change and emissions which are driving utilities to transform and address the challenges and meet the expectations of stakeholders.

Utility Company Gets Upgraded Oracle CC&B System—Case Study | Cognizant

Using reverse engineering, we also created 30 design documents from scratch. Learn More Reinventing and managing your most essential business processes with new ways of orale.

A leading European provider of gas, electricity and boiler services sought to replace its outdated billing system with an upgraded version to meet customer expectations in the digital age. Increasing regulations added to the complexity. Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business. They require instant, digital gratification and organizations — regardless of industry — are challenged to shift strategies to accommodate these requests.

It also engages customers more effectively through customized offers. Home Enterprise Solutions Oracle Utilities. To determine if the converted Java code could perform the same function as the original Cobol code, our team scanned over 30, lines of code to understand the logic and developed test cases.

CASE STUDY: Louisville Water Systems overhauls aging systems with Oracle | WaterWorld

This will also allow utility companies to align and synchronize their operations to optimize returns on innovation and investments. These simple benefits mean we can better serve our customers.

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For example, the solution identifies the best field service representative available for the field activity and the most cost-effective field resources to complete the action. Louisville Water Systems overhauls aging systems with Oracle Oracle Utilities sfudy enable utility to cut billing process by more than 80 percent. Type in a topic service or offering and then hit Enter to search Common Searches: I am not a robot. Atudy need for utility companies is to adapt and adopt digital transformation and also orzcle to move at a faster pace.

Reinventing and managing your most essential business processes with new ways of working. Learn More Simplifying, modernizing and securing the IT infrastructure and applications that are the xc&b of your business. Louisville Water’s overall implementation laid the foundation to continue enhancing the customer experience with self-service options and a redesigned bill. As a result, the utility company of tomorrow must significantly impact the lives of its consumers while addressing business challenges, adopting technology evolution and adhering social and environmental concerns.

We successfully converted over 3, existing components to Java. The solution’s daily work auto-assignment feature enables Louisville Water to use minimal manual intervention and provides alerts if overtime is needed based on caze that is scheduled and being assigned for the day.

oracle cc&b case study

Helping organizations engage people and uncover insight from data to shape the products, studg and experiences they offer.

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