What do you think? As a bonus we already have the answer to several of these questions after building our Problem Definition in Step 1 but the IS and IS NOT method allows us to explore these even further. Seems that I naturally deal with problems this way without knowing a name for it. Kepner Tregoe decision making is a structured methodology for gathering information and prioritizing and evaluating it. Learn more about KT.

Sustainable company performance starts with a culture of quality. Identify and plan for the resolution high-priority issues. Save my name, email, and website in this browser for the next time I comment. Please enter your name here. To find out more, including how to control cookies, see here:

K-T Problem Analysis is a systematic method to analyse a problem and understand the root cause of the issue instead of making assumptions and jumping to conclusions, which is still common place even today. Situation appraisal – is used to clarify the situation, outline concerns and choose a direction Problem analysis – here the tegoe is defined and it’s root cause determined Decision analysis – alternatives are identified and a risk analysis done for each Potential problem analysis – the best of the alternatives is further scrutinized against potential problems and negative consequences and actions are proposed to minimize the risk.

Consulting Services – Leadership Development – Business Training – Kepner-Tregoe

The Kepner-Tregoe Matrix is a special, well-orchestrated, synchronized and documented Root Cause analysis and decision-making method. Six Sigma Quality Matters. Investigation of why the shaft was worn discovers that there isn’t an adequate mechanism to prevent metal scrap getting into the pump.

kepner tregoe problem solving wiki

In telecommunications, for instance, distributed monitoring systems typically manage between 1 million and 1 billion events per day.


The process can generally be faster than other methods, without the statistical ball and chain of Six Sigma it can be quicker to progress through the method but as a result it can be harder if not impossible to detect subtle variation in a process and therefore implement the same level fregoe controls.

Unsourced material may be challenged and removed. Characteristics of the Problem Analysis method This method advocates a rational and systematic approach to analysing a problem without jumping to conclusions or making assumptions based on past experience.

We can correct the problem by attaching an external screen and uninstalling the driver update.

Finding a few relevant events in such a mass of irrelevant events is akin to finding the proverbial needle in a haystack. Root cause analysis Failure mode and effects analysis Multi-vari chart.

Benjamin Tregoe

Start improving IT stability and customer satisfaction and measurably reduce your support costs. You want more than just a training course. Leave a Reply Cancel reply Enter your comment here This site uses cookies.

You are commenting using your Google account. KT’s instructors will ensure you’re ready use these skills back on the job to make an impact where you work.

Doe does not install this driver again. Without delving in the idiosyncrasies of specific problems, several general conditions can make RCA more difficult than it may appear at first sight.

KT Problem Solving for operations delivers measurable results for improved quality, production efficiencies, asset performance and regulatory compliance. To find out more, including how to control cookies, see here: Operations-Services Operations Would your bottom line improve with more effective operational problem solving?

kepner tregoe problem solving wiki

Save my name, email, and website in this browser for the next time I comment. All workshop attendees will receive the Kepner-Tregoe Tablet App and access to online post-workshop learning support tools coaching videos, tips, tricks, worksheets, and more with a My KT membership Certification Credits: CAPAs can be a powerful tool in your quality tool box, not just to address regulatory-compliance issues, but also any other issue where quality solbing to your company.


I would recommend a basic reproduction of the problem now to verify the description, this rules out the possibility of human error, validates the problem description and confirms the circumstances.

Or if it has a filter that was blocked due to lack of routine inspection than the real root cause is a mamagement issue. Workshop Wii When faced with a problem or decision, you need the right answer—and fast.

Kepner Tregoe Method

This enabled scrap to get into the pump, and damage it. Often there is pressure of time to solve the problems and it is debatable what the right way of solving these problems is. We celebrate our history and work diligently towards the next client milestone! Problems occur in any given organization.

Kt problem solving wiki – The best introduction of essay

What do you think? Project charter Voice of the customer Value stream mapping. Here potential future problems are anticipated and preventative actions are developed what will the result be.