DVLA BUSINESS PLAN 2013-14

DVLA registers are used to deliver other departmental and government initiatives such as traffic management and reducing carbon emissions. The purpose of this business plan is to map out our digital journey and show how the needs of our customers and partners will be met. Programmes of work have been established to deliver specific high level objectives and each programme commissions the projects it needs to deliver individual outputs. The Government Gateway is the website you use to register for online government services. Thank you for your feedback. An FTE of 1. Published 3 April Last updated 25 June — see all updates.

Our corporate documents now provide information that is more accessible. During , after planning and public consultation, we will be implementing the transformation and modernisation of our network services. Bills currently before Parliament with potential links to transport safety. It gives our customers a more transparent picture of where the agency is heading and how we perform during the year. Modernisation will mean centralising work in Swansea and will lead to efficiency savings. To view this licence, visit nationalarchives.

Ministerial Statements

Thank you for your feedback. This is a vehicle road use tax levied as an excise duty which must be paid for most types of vehicle which are used or parked on public roads in the UK. These streams include waste items such as photocard licences, toner cartridges, trade plates, aluminium cans and glass.

Maybe Yes this page is useful No this page is not useful Is there anything wrong with this page? DVLA is committed to improving the way it handles complaints, achieving resolution at the earliest opportunity for our customers.

DVLA business plan 2013 to 2014

We intend to add milestones to:. The EB review corporate risks monthly to provide guidance to managers on how to respond to risks they have identified.

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Thank you for your feedback. It details our 16 key performance measures and 19 customer service measures. We want to be seen as a world class organisation in managing the collection, storage and provision of accurate data relating to driving entitlements and vehicles and the collection of motoring taxes.

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This will save money avoiding the cost of paper handling and for customers the need to travel to transact across a counter or to post documents to DVLA. The Department also published on the same day the first performance specification for the strategic 2013-144 network which sets out five outcomes and underlying key performance deliverables for this network for the period What were you doing?

VED also commonly known as vehicle cvla. In to we bksiness plan and agree how we will move our services to new systems and when we will de-commission and shut down old systems. During the year, DVLA will complete the closure of all 39 local offices and regional enforcement offices.

Customer complaints received at the agency is relatively low in comparison to the amount of correspondence we receive. To view this licence, visit nationalarchives.

dvla business plan 2013-14

Programmes of work have been established to deliver specific high level objectives and each programme commissions the projects it needs to deliver individual outputs. We operate continuous insurance enforcement, a joint government and insurance industry initiative to combat uninsured driving.

Executive Agencies (Business Plans ) | PACTS

To deliver a registration certificate from an application notifying changes to the registration certificate within 30 working days. This publication is licensed under the terms of the Open Government Licence v3. We intend to add milestones to:.

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dvla business plan 2013-14

If you use assistive technology such busihess a screen reader and dvvla a version of this document in a more accessible format, please email alternative. Non-current assets are those that are not expected to be turned into cash within one year during the normal course of business. DVLA is aware of the need to be sustainable. It gives our customers a more transparent picture of where the agency is heading and how we perform during the year.

dvla business plan 2013-14

The Agency will continue to identify issues and explore better ways to improve the accuracy of the driver record. The principles of Civil Service Reform, Digital by Default, efficiency growth and open data agendas shape and drive the change portfolio. Supporting delivery of our plan 6.

In recognition of this change to our operating cost base, we will conduct a review of fee income and future investment requirements and propose a strategy for the future that rebalances and limits charges imposed on motorists whilst ensuring the long-term continuation of DVLA services. We will accelerate the actions we are taking to replace our systems with modern, industry standard, open-source systems which will be 2013-1 flexible to meet changing demands and which can be supported and maintained at much lower cost.

During the year, DVLA will complete the closure of all 39 local offices and regional dva offices. Our business plan provides quarterly updates on performance against business objectives.