But if you limit the application of KT to just this one part of your ITSM lifecycle, then you are missing out on the true benefits of the critical thinking KT promotes. As the technology on the security of cloud-based services matures, coupled with the lures of lower costs and higher stability, banks now have to look long and hard at jumping onto the cloud bandwagon. Improved problem solving will also reduce your service and support delivery costs. Use a systematic approach independent of technical expertise. Join us as we discuss how to implement operator microlearning and the latest cloud-based solutions for daily management practices that allow you and your workforce to address root cause in real-time. While disruption and innovation are very important see our Future of Thinking Series parts I and II for more on these topics , modern critical thinking models are the linchpin that determines success or failure in nearly every industry and job.
IT incidents such as major system outages or database security breaches often are triggered by a series of events, each seemingly harmless but, given a certain progression creating a perfect storm. K-T allows businesses to close the gaps they have in the processes, bringing incidents and problems to resolutions quickly. Increasingly, IT professionals are having to operate in business-oriented roles within the organization, rather than fulfilling purely technical supporting roles. This accelerates the rate that technical knowledge becomes obsolete while exponentially flooding our lives with data. What kind of people? In this video, which is part two of a presentation from Dave Broenen of Cisco Systems telling how Cisco turned the tables to get profitable results from their support organization, we learn about the issues associated with case difficulty and how having robust problem solving processes can help get to the bottom of even the most difficult case. These are the operators who are crucial to your team; are best placed to troubleshoot and collect evidence before it is destroyed.
Sep 21 57 mins. What we can predict is that change will be a constant and will include many technological advancements. K-T training allows organizations to raise the skill level of their staff, giving them new competencies in trouble shooting and problem solving.
Kepner-Tregoe is a global leader in improving business performance through proprietary organizational transformation and troubleshooting methodologies.
They are then able to work with others to gather, sort, organize, and analyze the information necessary to reach sound conclusions or make good judgments, and make that information visible to ensure common understanding and agreement.
Innovators are curious, they look for fresh approaches and tend to see a bigger picture than the world thinling is presented to them.
While disruption and innovation are very important see our Future of Thinking Series parts I and II for more on these topicsmodern critical thinking models are the linchpin that determines success or failure in nearly every industry and job. You will also learn: KT has a powerful toolkit for root cause analysis and preventing future problems 1 http: One of these behaviors is how we think which has the capacity to handle the significant challenges and opportunities! Critical Thinkers recognize when they need thinknig work with others and involve the right people from the start.
Critical thinking starts at the strategy stage Bringing critical thinking tools into the equation right from the strategy stage of the IT Service lifecycle will greatly improve the quality of the decision making process. Sign up for our free webinar to understand Disruptive Thinking to future-proof your organization.
Critical thinking through rational, unbiased analysis is still a bedrock for survival in business today. Where can you find these problem solving leaders? About Kepner-Tregoe analysis methodology: Upcoming webinars 0 Recorded webinars 35 Subscribers 5, They work for our clients and here at Kepner-Tregoe.
Dave discusses why a strategic, process and people driven approach is critical to delivering a consistent, high quality problem resolution throughout the service organization. He shows how to design a program that fosters results that are profitable and sustainable throughout the organization.
Our systematic, data driven approach to problem solving will deliver measurable results to any company looking to improve quality and effectiveness while reducing overall costs.
Providing Value in IT Service Management with Critical Thinking – Kepner-Tregoe
How to gain maximum alignment and understanding for your lepner from a diverse group of stakeholders 3. Developing the right employee skills is key to being prepared. Hi, I thought this webinar was interesting and I wanted to share it with you.
The future of work will look different than the current landscape, and it is approaching rapidly.
The future of work will look different than the current landscape, and it is approaching rapidly. A free version is included for KT workshop participants with premium versions available offering advanced features. Present change we are considering – What should change to meet changed expectations? This approach became the international leader in developing critical thinking skills.
Kepner-Tregoe critical thinking delivers Operational Excellence and ROI
Using an easy to follow roadmap they will have a common approach to problem solving, prompting them to ask the right questions at critical times. In this webinar, we will focus on quality management in the supply chain and some of the key levers kepnr can be pulled to ensure you are not the next company on the nightly news.
Other mental activities become fast and automatic through prolonged practice. This video is the fourth and final crittical of a presentation from Dave Broenen of Cisco Systems telling how Cisco turned the tables to get profitable results from their support organization.
You will get to the true root cause faster, minimizing unnecessary and costly outages. Embed in website or blog Copy and paste this embed code to your website or blog: