You choose the strategic driver for your organization[Online] Available at: To sustain existing quality strategy, Wernie can adopt proactive approach to enhance and maintain consistentancy in quality and level of services by conducting staff training, retrain and upgrading of skills to meet the volatile market demand and unpredictable customer expectation. John Hendry-Pickup, 9 Source: Welcome to the world of case studies that can bring you high grades! Penang Mutiara, being one of the most prestigious hotels in Penang, have managed to secure a foothold in this lucrative and highly competitive environment.

The short case, ‘Taxi Stockholm’ describes how one taxi company has focused on its reputation for dependability. Mutiara Beach Resort Penang heralds a new standard for Asian resort hotels. Besides business, customers also look importance on the product quality. Dependability arrangement reduces the chance of repeating input resources or some resources leaving unused increasing the cost of maintain or store fee, or labor cost. As soon as the vehicle’s air bag is triggered, an on-board computer reports through the mobile phone network to a control centre drivers can also trigger the system manually if not too badly hurt , satellite tracking allows the vehicle to be precisely located and the owner identified if special medication is needed. Internally, cost is influenced by the other performance objectives Chapter 2 The strategic role and objectives of operations in-process inventory between micro operations, as well as reducing administrative overheads. It leads to more effective operation for internal customers.

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Phong Yi Wen Date: If everything in an operation is perfectly dependable and has been for some time, a level of trust opeerational have built up between the different parts of the operation. Editors can even type news reports directly onto the Autocue for the presenter to read as they are typed nerve-racking, but it keeps the programme on time.


case study operational objectives at the penang mutiara

For example, even though the company already offered the fastest transit times by road in Europe, investment in new facilities and processes was needed at the European Express hub in Liege, Belgium and the European road hub in Arnhem in the Netherlands.

Fractures, cuts or drug overdoses do not come in batches.

Penang mutiara | Case Study Template

Time will be the sensitive part from consumers as this may affecting the feedback from customers. Good mutiarw leads to stable and efficient processes that less mistake, easy for coordination for matching the standard of processes, dependable and advance equipments and tools to use adds dependability for internal customer.

Externally, it can pass good value and savings to consumers. Posted by The Red Writter at 2: The treatment you receive during the first hour after your accident what is called the ‘golden hour’ can determine whether you survive and fully recover or not.

Aldi operations challenge the norms of retailing. Chapter 15 on lean operations takes this idea of waste reduction further. Main swimming pool in Penang Mutiara Hotel Sources from: In order to compete for business and to keep abreast with stiff competition in the hotel industry.

Penang mutiara

It has also expanded into making more of the components that go into its products than its competitors. Without effective implementation even the most original and brilliant strategy will be rendered totally ineffective. Of course, all the products and services also must be more beneficial compare with objecyives competitors then just will let the customer comes and buys.

Speedy operations cuts down the in-process inventory level and also saving the cost of administrative overheads. Remember me penanb this computer. It is benefit to make life easier inside the operation.


case study operational objectives at the penang mutiara

Communication pictures the goals and approach. A number of suggestions have been made to do this. Imagine that you bojectives an operations manager in any kind of business – a objectives’ hospital administrator, for example, or a production manager at a car plant.

Operations objectives at the Penang Mutiara

First it saves the time to sort out the problem, redoing or correcting mistakes, or to reducing confusion or irritation for each people; second, it also reduces the labor cost. Staffing to support business strategy [Online] Available at: Click to learn more https: And there are other benefits. Operations where internal dependability is high are more effective than those which are not, for a number of reasons.

case study operational objectives at the penang mutiara

Skip to main content. In effect, they say, Hayes and Wheelwright’s four-stage model should stop at stage 3.

Operations objectives at Penang Mutiara Essay

The operations in this stage are: For Minutia, quality means consistently producing impeccable services, using top-class and durable materials to create the right dase and environment, and anticipating and preventing all potential problems in advance. Explain how each of these performance objectives might have internal benefits. To overcome the threats, Wernie can enhance the technology strategy, stay ahead of his competitors and capture new market share with an effective Direct Online Distribution Strategy with the advantages of having direct online distribution cuts costs, attracts affluent customers and lessens the dependency on online discounters and more traditional and expensive channels.