Service users and members of the public will be able to assess how the agencies have performed against the delivery of their business plans through their annual reports that will be published next year. DSA seeks to deliver its services in a way that underpins a strong economy and just society while operating within environmental limits. The agency Chief Executive and Accounting Officer chairs an executive board of 4 executive and 2 non-executive directors. In addition, the Chief Executive Officer CEO meets with each director on a quarterly basis to review the detailed performance and agree any changes for the remainder of the year. For motorcycle testing we expect a slight reduction in demand following a small surge in , prior to the EU 3rd Directive that came into force on 19 January but then a return to the steady growth experienced since Following the success of working with external stakeholder interests from a special educations needs perspective on the theory test in , it is intended that this approach will be extended to other services, including the practical test in

Maybe Yes this page is useful No this page is not useful Is there anything wrong with this page? This will ensure that DSA continues to meet the needs of our customers. The executive board meets monthly to monitor achievement of the business plan objectives, including progress against current projects. Our plans for and 5. Delivering efficiency, value and quality, understanding customer needs and providing excellent customer service are priorities for DSA. In particular, we will focus on identifying interventions that will help make young drivers safer.

The transport of dangerous goods is regulated in order to prevent and limit the effect of, as far as possible, accidents. Find out more about cookies or hide this message. DSA will continue to regulate approved driving instructors ADIs who deliver paid car driver training, to ensure minimum standards and the overall integrity of the industry.

This is audited regularly to ensure that our controls are operating effectively. Our customer 2013-1 team aims to provide answers to pplan inbound communications first time.


The executive board monthly review of corporate risks provides guidance to managers on how to respond to risks they have identified. A new approvals process for the drink-drive rehabilitation scheme was introduced in January opening up the market place to those seeking to deliver the approved course. The published equality objectives will continue to act as a framework for improvement in equality and diversity practices.

vosa business plan 2013-14

Read all of our road safety evidence here: Chief Executive message 2. The graph below shows how we have performed so far and our projection of various scenarios through to the end of the target window.

vosa business plan 2013-14

We want to make sure that all road users have the choice to engage with the national driver and rider standards. DSA will also aim to strengthen its current social media presence – to communicate and engage with both customers and stakeholders on key areas such as the driving test and The Official Highway Code.

The risk policy and guidance is refreshed annually. Our CBT monitors will offer development, guidance and support to the industry. Information and communications technology ICT We will work on supporting existing service delivery and delivering ICT business change through the appointment of new contractors as a result of the need to replace the existing contract, which expires in December Those who respond in writing to first stage complaints will be given training in their written skills over coming months and all staff handling complaints will be encouraged to undertake the new complaints handling e-learning module that was launched on the Civil Service Learning portal in March We will continue to develop our popular and effective digital communications.

The plans for and are based on delivering the forecast activity levels detailed in Annex A. We will continue to manage serious absences sensitively, but effectively to ensure satisfactory outcomes for DSA and individuals.

Water use is also featured in any significant refurbishment or site acquisition. Thank you for your feedback.


Our strategic direction 4. We are focussing on development of our staff who respond to first stage complaints to help resolve these first time round.

Ministerial Statements

We are proud that DSA is an Investors in People organisation and our accreditation will be fully reviewed and reassessed in Demand for, and delivery of, services are susceptible to a number of external influences, including economic conditions and bad weather.

Test delivery DSA is responsible for ensuring the proper and effective management and delivery of the driving tests and in doing so will ensure quality, efficiency and value. Key areas attracting publicity at present are fuel efficient driving including the Committee on Climate Change recommendations and Third Directive and cycle safety including the select committee recommendations and Times campaign point 5.

To buusiness us improve GOV. The Chief Driving Examiner will set test standards and assure the quality of driver, rider and instructor testing activity 0213-14 Great Britain including that of delegated examiners. For motorcycle testing we expect a slight reduction in demand following a small surge inprior to the EU 3rd Directive that came into force on 19 January but then a return to the steady growth experienced since This meets the requirement to cover the full costs of delivering services and achieve the cumulative return on capital employed target.

Executive Agencies (Business Plans ) | PACTS

Small increases in the demand for vocational testing are expected over the next 2 years. We will continue to promote health and wellbeing throughout our workforce, and explore options for sharing best practice and employee assistance initiatives across DfT and the wider civil service. DSA will continue to support government initiatives such as the government digital strategy and details are included throughout this plan.