JETBLUE AND WESTJET A TALE OF TWO IS PROJECTS CASE STUDY SOLUTION

These problems impact both of the airlines operational activities and decision making to change their initial carrier which had started out as a system designed for smaller start-up airlines to a better carrier. Upgrading reservations systems carries special risks. Technical risks can be controlled by moving them forward in the project so that they are proven out nearly immediately. The resulting number is a single number, a risk quotient, which can be used to prioritize risks within the project. This is also a part of the process that typically helps validate the estimates made above. Some people struggle with the evaluation step because both of the numbers, percentage and impact, are guesses. As the carries grew, they needed more processing power to deal with increasing numbers of customers.

The risk of a functional analyst leaving is greatest in the initial phases of the project when they are intensively interacting with the customer. Technical risks can be controlled by moving them forward in the project so that they are proven out nearly immediately. Now that risk quotient for the various risks is identified, it’s possible to prioritize the risks for the project. Each risk should be evaluated based both on its probability and on the impact that it would cause if it happens. For instance, if the greatest risk is personnel turnover as it usually is then, the probability may have to be evaluated more objectively. Next, inventory can also help control risk. Next key risk factor is the project structure.

The inventory should include all internal factors for the project such as resource changes, assumption failures, and sponsor availability.

JetBlue and WestJet: A Tale of Two IS Projects – Assignment Example

This delay provoked a deluge of customer dissatisfaction. Other than that, both airlines needed more processing power to deal with a far greater volume of customers.

The objective is to develop a framework for evaluating the various risks against one another. These problems impact both of the airlines operational activities and decision making to change their initial carrier which had started out as a jetblye designed for smaller start-up airlines to a better carrier.

Last but not least, they need to have experience with technology to deal with the risk. Now that risk quotient for the various risks is identified, it’s possible to prioritize the risks for the project.

  MIT SLOAN MFIN ESSAY

JetBlue and WestJet: A Tale of Two IS Projects Case Study

In FebruaryJetBlue tried to operate flights during a blizzard when all other major airlines had already canceled their flights. It should also include all external factors such as a change in company direction or a change of technology direction. In order to get a consistent number for all of the risks, multiply the probability which should be per interval of duration by the impact and finally multiply that by the duration. Later on in the project, the loss of the functional analyst has a smaller potential impact for the project.

JetBlue and WestJet: A Tale of Two IS Projects – Case Study Example

Not every mitigation strategy needs to involve money. From a customer perspective, only one of two things can happen: For instance, the loss of a subject matter expert early in the project is a risk because their input is still needed. prrojects

jetblue and westjet a tale of two is projects case study solution

In addition to the increase in customer complaint calls, projectts also took to the Internet to express their displeasure. They also needed features like the ability to link prices and seat inventories to other airlines with whom they cooperated. But compared to WestJet, the company was extremely well prepared to handle problems and risk such as these.

Technical risks can be controlled by moving them forward in the project so that they are proven out nearly immediately.

JetBlue and WestJet: A Tale of Two IS Projects Assignment

The airline sent apology letters, offered flight credits to customers and bolstered call center with temporary staffers. This turn out to be a poor decision, as the ks conditions prevented the flights from taking off and passengers were stranded for as long as 10 hours. Airlines such as WestJet and JetBlue promote low-cost and high-efficiency carriers by giving extremely competitive fares and outstanding customer service.

The more quickly the risk associated with prpjects item to be validated the more quickly the risk is no longer a risk so its probability can be zeroed out.

  THESIS ANMELDUNG HS FURTWANGEN

The loss of a key team member may have a low probability; however, the impact to the project can be great. For instance, if the greatest risk is personnel turnover as it usually is then, the probability may have to be evaluated more objectively. The step is to inventory westjeet situation.

jetblue and westjet a tale of two is projects case study solution

The resulting number is a caae number, a risk quotient, which can be used to prioritize risks within the project. However, there are still glitches call wait times increased and not all of the airport kiosks and ticket printers came online right away. Next, inventory can also help control risk. As the carries grew, they needed more processing power to deal acse increasing numbers of customers.

For instance, the risk of losing key personnel can be mitigated by providing completion bonuses or even just monitoring their happiness more closely.

Hundreds of thousands of bookings for future flights that were made before the charge over were inaccessible during the file transfer from Calgary to Oklahoma.

If the project is working with a new technology, is using a new development methodology, or even if there are new, relatively unknown team members, these need to be listed as potential risks to the project. Focusing on controllable risks won’t completely eliminate risk but it will quickly cut it down. It also serves as yet another reminder of how successfully planning for and implementing new technology is just as valuable as the technology itself.

It is structured, defined requirements run lower risk.

jetblue and westjet a tale of two is projects case study solution

Each risk should be evaluated based both on its probability and on the impact that it would cause if it happens.