CASE STUDY MODERNIZATION OF NTUC INCOME

You are commenting using your Twitter account. Newer Post Older Post Home. The collection schedule could introduce delays of days. Business processes went from paper intensive to paperless through digital storage and records. Leave a Reply Cancel reply Enter your comment here In addition, transaction processing for policy underwriting was a batch process and information to agents and advisors was not available in real-time. In one of the hardware crashes, it took several months to recover the lost data.

Furthermore, due to interdependencies among departments in updating policy information, the business processes were complicated and tedious. What benefits did Income reap from new system? Additionally, the HP backup system could only restore the data to the version from the previous day. The collection schedule could introduce delays of two to three days. This site uses cookies. At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities.

AMER KADHIM : Case Study: Modernization of NTUC Income

The insurer employs about 3, insurance advisors and 1, office staff, with the majority located across an eight-branch network. Filled-up application forms of clients were sent by agents through courier.

For storage, all original documents were packed and sent to warehouses where, over two to three days, a total of seven staff would log and store the documents. Maybe this will help them to be still more competitive in the future.

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case study modernization of ntuc income

Staff members also enjoyed faster access to information. The collection schedule could introduce delays of days. As a result of adopting eBao Life System, about office staff and 3, insurance advisors could access the system anytime, anywhere. At the same time, COBOL programs were very slow in developing new products for the company modernozation to lost sale opportunities.

Case Study 2: Modernization of NTUC Income (pages 105-106)

The business processes were tedious and complicated. When it broke down, work would stop and the staff would choose either data reconciliation or modernnization, which was costly and time-consuming.

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case study modernization of ntuc income

This resulted to humongous Income also experienced frequent breakdown of the HP mainframe which hosted the core insurance applications and the accounting and management information systems.

Process Efficiency and Cost Savings: Proposals were allocated to underwriting staff, mostly at random. To ensure the success of the new system, proper implementation and control should be done. You are commenting using your Twitter account.

What types of information systems and business processes were used by Income before migrating to the fully digital system? Additionally, the systems allowed for online support of customers, agents and brokers. That was not enough.

Case 4: – Modernization of NTUC – Osmangoniblogs

Similarly, the operations could be switched quickly to the new disaster recovery site without the need to rely on restoration of previous day data. Incomes insurance processes were very tedious and paper-based. Nice case study about modernization. How were the problems solved by the new digital system?

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As a result, cross-selling became easier, and customer service could be improved. Policy writing is in batch process and information was not available to agents and advisors as a result they loss the opportunity to cross-sell.

Provides greater support incom intermediaries: For example, STEP technology eliminates the use of paper which promotes environmentally friendly as well. This robust architecture minimized downtime occurrence due to hardware or operating system failures. How were the problems resolved by the new digital system? Proposals were allocated to staff randomly. The collection schedule could introduce delays of two to three days. Income is able to provide support to agents, brokers, and customers to do online services regularly.

The benefits of Income reap from the new system are: You are commenting using your Google account. The entire IT infrastructure was revamped and was replaced with a more robust, scalable architecture.